Processes complex orders/requests, with 100% accuracy from intake to filing.
Ensures customer management system is updated appropriately.
Clarifies, diagnoses, and resolves customer order issues.
Creates packets or other materials as required for sales fulfillment process.
Prepares customer correspondence.
Identifies and implements ways to improve overall level of service.
Communicates order fulfillment process information to internal delivery partners and provides customer/delivery partner feedback.
Administers programs, e.g. customer referral program.
May train others in office and customer service processes.
May create purchase orders, process payments or process receipts.
Requirements
High school diploma or equivalent plus 1-3 years' work experience to include order processing work
Demonstrated word processing, spreadsheet and general computer skills
Strong phone etiquette & verbal skills to facilitate problem resolution
Intermediate writing skills
Able to determine customer needs and assist in resolving issues for assigned area.
Knowledge of products/services
Persuasiveness
Time management
Results orientation
PAY RANGE:
$19.85 - $28.75
CULTURE AND BENEFITS:
401 (k) Plan, Employer Fixed Contributions & Company Matching
Profit Sharing*
Medical, Dental and Vision Coverage*
Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
Life Insurance
Paid Time Off & Paid Holidays
Paid Maternity Leave & Paid Parental Leave*
Career Growth Planning & Nationwide Career Opportunities
*For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Benefits
Health insuranceDental insuranceVision insuranceFlexible scheduleParental leave
Additional Information
ANDERSEN CORPORATION SUMMARY:
At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.
Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector.
Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.
JOB DESCRIPTION:
Renewal by Andersen is looking for a Retail Service Representative to join our Capital region team! The Retail Service Representative will focus on providing customer service for delivery partners and customers.
Andersen · Jessup, MD