Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness.
Validate order details including pricing, product availability, and delivery requirements
Coordinate order changes, corrections, and cancellations as needed
Respond to inquiries in a timely and professional manner
Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution
Support with tracking, return order management.
Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment
Any other linked responsibilities within sales back office
Requirements
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical-thinking abilities
Proficiency in Microsoft Office (Excel, Outlook, Word)
Experience with SAP or similar ERP systems preferred
Ability to de-escalate irate situations and maintain customer service levels
Must be self-motivated and customer-oriented
Ability to work collaboratively within the team
Working Conditions
Office-based hybrid role with regular interaction across internal departments and external dealer partners. Standard business hours with occasional need for flexibility based on business demands
The salary range for this position is $50,000 to $57,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Benefits
Comprehensive health, dental and vision insuranceWellness discounts on medical premiums100% covered life and long-term disability insurance401k with company matchPTO + holidaysDiscounted gym membershipGenerous Employee Purchase ProgramWellness and volunteer programsMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/VHealth insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonus
Additional Information
The Dealer Support Coordinator is responsible for providing operational and administrative support to Miele's dealer network and internal sales teams. This role ensures accurate order processing, timely communication, and effective coordination across departments to support dealer satisfaction and business objectives.
Miele · Princeton