Individual Taxpayer Advisory Specialist

About the role

WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education Field Assistance REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. GENERAL EXPERIENCE/EDUCATION FOR GS-05: You must have three years of general experience, one year of which was at a level of difficulty and responsibility equivalent to the GS-04 in the Federal Service. General experience for this position includes: Analyzing problems to identify significant factors; Gathering pertinent data and recognizing solutions; Planning and organizing work; Communicating effectively both orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. OR You may substitute education for specialized experience as follows: 4-year course of study leading to a bachelor's degree from an accredited college or university. OR A combination of qualifying education and experience equivalent to that described above. SPECIALIZED EXPERIENCE/EDUCATION FOR GS-07: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience with business practices, basic accounting principles, and Federal tax laws and regulations; Analyzing systems and bookkeeping, using fact-finding techniques, and developing interpersonal skills; Using web-based computer applications, software, and communications needed to provide tax filing assistance to the taxpayer; Utilizing interviewing techniques and conducting interviews to convey information and elicit facts while maintaining a professional demeanor; OR You may substitute education for specialized experience as follows: 1 year of graduate education in a field of study such as: business administration, finance, accounting, auditing, taxation, or other related fields. OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. In order to be creditable under this provision, superior academic achievement must have been gained in a curriculum that is qualifying for the position to be filled. OR A combination of qualifying education and experience equivalent to that described above. SPECIALIZED EXPERIENCE/EDUCATION FOR GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Understanding of the regulations and administrative procedures related to the full range of personal, business, and other tax-related issues Interpreting and applying rules and regulations; Interviewing others to elicit facts to identify and resolve problems; Communicating with others to elicit facts to identify and resolve complex problems; Analyzing financial documents, such as financial accounts, tax returns, financial statements, etc., to reconcile factual differences or to reconstruct missing facts, and; Deciding whether actions are in compliance with statutory provisions and/or procedural and policy requirements. OR You may substitute education for specialized experience as follows: a master's or equivalent graduate degree in a field of study such as: accounting, finance, or business administration, or Two full years of progressively higher-level graduate education leading to a graduate degree in a field of study such as: accounting, finance, business administration or public administration, or LL.B. or J.D., if related. OR A combination of qualifying graduate education and experience equivalent to that described above. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest