The Event Sales Manager drives revenue growth by owning the full sales cycle across inbound leads and outbound business development. This role is focused on pipeline growth, account conversion, and delivering high-quality client experiences that keep guests coming back.
As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events , and high-volume seasons.
Responsibilities
Execute the Full Sales Cycle
Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours
Own every stage of the sale - from first inquiry through tour, proposal, and close
Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
Deliver a Best-in-Class Guest Experience
Provide an exceptional client experience from the initial inquiry through post-event follow-up
Partner with Operations and the Culinary Team to ensure flawless event execution
Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues
Represent the Topgolf brand with professionalism and hospitality in every interaction
Stay Sharp on Business Performance
Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
Maintain pipeline accuracy and data integrity to support strong forecasting
Identify opportunities for sales process improvement and share them with leadership
Drive awareness of the Topgolf brand in the community through networking and professional engagement
Operate as a Team Player
Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
Stay aligned on priorities, targets, and execution standards across the venue
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring
CORE COMP E TENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Demonstrates a strong drive to achieve meaningful revenue results every day
Drives every opportunity in the pipeline to successful completion and closure
Shows determination in the face of objections, slow periods, and competitive pressure
Sets high standards for personal performance and holds yourself accountable to them
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Independently anticipates and meets client needs from inquiry through post-event follow-up
Follows up with clients to ensure events were executed to their full satisfaction
Searches continuously for ways to improve the client experience and grow account value
Internalizes customer feedback and applies it to improve future sales and event outcomes
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Clear, concise, and professional in all client and internal communications
Listens attentively to client needs and tailors' proposals and solutions accordingly
Shares pipeline updates and event details with leadership and operations as needed
Is clear and thorough in BEO documentation and reporting to ensure seamless event execution
Ensures Accountability | Holding self and others accountable to meet commitments.
Takes full ownership of personal pipeline performance and revenue results
Monitors own metrics daily and adjusts approach when activity or conversion is lagging
Takes responsibility for both successes and shortfalls without deflecting
Follows through on every commitm
Benefits
Flexible schedule
Additional Information
Topgolf | Event Sales Manager
Job Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage , events, and entertainment into one experience that keeps guests coming back.
WHAT WE'RE SEEKING
Are you a seller who thrives in a fast-moving, high-volume environment? Do you take pride in owning your pipeline, prospecting with consistency, and delivering an experience that turns a first-time client into a repeat one? Are you the kind of person who does the work without being told twice?
We're looking for an Event Sales Manager who owns the full sales cycle from first inquiry to executed event. Someone who brings energy to every touchpoint, stays disciplined in their outreach, and works closely with operations to deliver events that exceed expectations.
If you're ready to build a book of business and grow with one of the most recognizable brands in sports entertainment - this is where you do it.
Topgolf · Tg - Venue - Orlando