Bachelor's degree in Business, Accounting, Information Systems, related field or equivalent work experience.
Minimum of 5 years professional experience with 3 years' experience with Microsoft D365 FSC/F&O, whether as an implementer, project manager, or power user.
Demonstrated ability to show up with confidence and professionalism, even when navigating challenging client situations.
Strong analytical thinking and problem-solving skills, with the ability to quickly assess issues and recommend solutions.
Clear, effective communicator, comfortable presenting, writing, and leading conversations with clients and internal teams
Self-starter who takes initiative, stays organized, and thrives in a fast-moving environment with minimal oversight.
Proven ability to manage multiple priorities, deadlines, and keep work moving across several projects.
Hands-on experience working in Azure DevOps (ADO).
Hybrid role: 50% in office / 50% remote.
Previous experience with Workday, Wrike, and/or FreshDesk
Benefits
Remote work options
Additional Information
At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.
Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work . We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you do not check out of life when you check-in at work. That is why we have created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas.
Job Responsibilities
Serve as the primary point of contact and trusted advisor for clients, building strong relationships and leading proactive, strategic conversations about the evolution and optimization of their D365 environment.
Oversee day-to-day managed services delivery, including issue resolution, enhancement requests, training coordination, system checks, and updates.
Anticipate and manage risks, scope changes, and key issues across all engagements, ensuring transparency and timely communication with clients and internal teams.
Partner closely with clients and cross-functional teams to align priorities, define outcomes, and ensure seamless execution across support activities.
Manage engagement budgets, forecasting, resource planning, and billing for multiple concurrent clients.
Participate in planning sessions and executive-level meetings to review ongoing work, progress against goals, and upcoming needs.
Maintain accurate project plans and monitor progress to ensure deliverables, SLAs, and client expectations are consistently met.
Serve as a connector between clients and internal teams, identifying opportunities for change orders and additional services while engaging the right stakeholders at the right time.
Contribute to continuous improvement initiatives, developing and refining processes, tools, and best practices that enhance delivery efficiency and client outcomes.
Collaborate with internal teams and subject matter experts to drive high-quality solutions, knowledge sharing, and continuous improvement across the Managed Services organization.
Support internal initiatives that improve systems, reporting, metrics, and operational processes across the Managed Services organization.
Armaninollp · Chicago, IL