Overnight and Weekend Clinical Coordinator - Equine & Livestock

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Job Description Position Summary: Are you a person that thrives on providing excellent service to clients? The Veterinary Teaching Hospital at Colorado State University is looking for an Overnight Clinical Coordinator for our Equine & Livestock hospital. This role will be primarily after hours and weekends. In this role you will be the first point of contact for client's seeking CSU's Equine and Livestock Veterinary In-house and Ambulatory Services after hours. In this role you are responsible for ensuring smooth hospital operations for equine and livestock clients, providing excellent client service, and supporting veterinary teams in a fast-paced, high-stakes environment. The keys responsibilities of this role are as follows: - Greet equine and livestock clients and check in patients arriving for after-hours emergency appointments. - Responsible for answering phone calls coming to the equine and livestock direct lines, scheduling emergency visits in the EMR, paging/connecting clinicians, routing emergency calls appropriately. - Maintain the online scheduling system in the EMR, verify client/patient information is correct in the EMR, provide information to clients on the emergency admittance process, and determine the urgency of a client's request. - Responsible for collection of deposits when the emergency appointment is scheduled/arrives and account balances at the time the service is completed. - Responsible for accurately scanning and uploading patient medical record documents into the EMR. - Other duties as necessary. This position requires a proactive, solutions-oriented individual who thrives in a fast-paced, high-stakes clinical environment and values empathy, teamwork, and a commitment to continuous improvement. This person must be highly organized and be able to work individually. Full consideration date: 2/6/26. Description of Unit: Veterinary Teaching Hospital At the CSU Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians. Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's "America's Best Employers by State!" We are looking to add individuals to our team who have the following characteristics: Confidence - they expect success in what they do Compassion - they have genuine care and concern for others Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others Integrity - they are honest, and others trust them Responsibility - they take ownership of decisions and actions Essential Job Duties: Administrative Coordination: 50% Serves as initial point of contact for referring veterinarians and clients. Adheres to standard operating procedures for administration of all equine and livestock services. Triages case urgency and liaises with techs, veterinarians, and the client to ensure appropriate care is provided. Engage with clients and rDVMs in person or via telephone. Manage all administrative communications with clients to include: providing pertinent visit information, addressing questions and concerns, facilitating financial estimates and consents, and appointment reminders, managing prescription refills, updating the client during visit if medical personnel are unavailable, obtaining or sending medical record information. Provides client support, including client communication, education, interaction, grief protocol, patient, and staff comfort. Financial 30% Communicate service deposit requirements when client calls for an after hours appointment. Collects the appropriate deposit and notes appropriately in the EMR. Collects deposits for any elective cases dropping off after hours and notes them appropriately in the EMR. Collects payment in full for all clients picking up an animal after hours and notes it appropriately in the EMR. Medical Record Management 20% Upload treatment sheets, controlled drug logs and other paper medical records into the appropriate patient record in the EMR. Add outside bloodwork, imaging or medical records to the appropriate patient medical record in the EMR. Update client or patient information in the EMR Conditions of Employment: Pre-employment Criminal Background Check (required for new hires) Position Supervisory Responsibilities: 0 Required Job Qualifications: Two or more years of experience in customer service, including direct client interaction. High School diploma or GED Ability to work a full-time schedule onsite, including overnights, weekends, and holidays as needed. The successful candidate must be legally authorized to work in the United States by the proposed st