Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
Build strong customer relationships and promote loyalty programs
Recruit, onboard, and coach talent, securing succession plans
Set and manage individual and team targets, proactively assessing performance
Oversee store operations: inventory, cash handling, loss prevention, and compliance
Ensure implementation of all Swarovski policies, procedures, and standards
About You
3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
Excellent leadership, coaching, and team development skills
Digital proficiency and strong operational know-how
A winning personality to easily establish a trustful relationship and empower others
Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
English skills
Benefits
You can expect a range of benefits, including:Competitive salaryMonthly bonus schemeIndustry leading, generous staff discount (60% off the RRP) starting on your first day30% off the RRP on Swarovski Created DiamondsEnhanced annual holiday entitlement1 x paid Volunteering Day each yearFood & refreshments provided in store to be enjoyed during your shiftStaff Referral Bonus - up to £250Jubilee Awards to celebrate key service milestonesAnnual Awards to celebrate and recognize your achievementsSeason Ticket LoanExclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discountsOpportunities for career developmentMany of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.About SwarovskiSwarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.Vision insurancePerformance bonus
Additional Information
At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience.
Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance.
As a Store Manager, you'll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You'll be a Swarovski advocate, inspiring excellence and supporting your team's growth every day.
Swarovski · Romford, UK