Senior Manager, Driver Operations

Responsibilities

• As a Senior Manager you can expect to:
• Launch and manage global driver testing programs, translating high-level strategy into clear, executable plans across geographies.
• Hire, train and lead full-time Driver Operations team, while maintaining a network of local resources who can temporarily augment team capacity in key markets.
• Manage and lead customer facing demos of in-car software.
• Partner with Product and Engineering teams to design and evolve in-car test plans across all driving-specific features and use cases.
• Lead execution of testing programs, ensuring high-quality, actionable bug reports, logs, tickets, and feedback are delivered to engineering.
• Oversee the production of detailed test outputs - including videos, traces, and logs, providing initial analysis of the issue using engineering provided tools or AI tools.
• Define KPIs and benchmark metrics for measuring results of drive testing. Pull these metrics, analyze results, and synthesize learnings to support continuous software improvement.
• Create dashboards, benchmarks, and reports (Excel, slides) to clearly communicate performance metrics, trends, and findings to cross-functional stakeholders.
• Streamline stakeholder communications end-to-end; partner closely with our customers, Engineering Managers, Engineers, Product Managers, Executives, Support, and TPMs.
• Manage a small fleet of vehicles internationally, including parking, insurance, certifications, and regulatory compliance.
• Uphold a culture of collaboration, transparency, creativity, inclusion, and data-driven decision making.
• Travel approximately once per month (or more) to support global programs, on-the-ground testing, and customer engagements.
• What We Believe are Important Traits for This Role
• 5+ years of operations and/or program experience: Proven track record managing teams while deploying people and resources across multiple locations, ideally within fleet operations or field operations.
• Strong technical and analytical mindset: Comfortable working with data to evaluate product performance and operational efficiency. SQL proficiency is expected, along with the ability to translate real-world driver feedback into structured, actionable insights for engineering and product teams.
• Tolerance for ambiguity and intrinsic motivation: You thrive in undefined spaces and can bring structure to chaos. You can weed out what's important in highly ambiguous spaces, and juggle a variety of competing priorities. Even so, you are proactive around driving solutions to completion.
• Excellent communication skills (technical + external): Able to clearly articulate complex ideas to a wide range of audiences - from engineers to executives to external partners. Comfortable representing the product in customer facing settings, including live demons and f

Additional Information

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform's flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. What We Do The Navigation team are proud builders of solutions to challenges in the routing space for industries like auto, logistics, outdoors and more. We solve complex geospatial data problems and leverage algorithms and statistical analysis for use cases ranging from turn-by-turn navigation, to delivery route planning for fleets of thousands of trucks. Our services are at the heart of the operations of our customers' businesses. We get people and products from start to finish effectively and on time, whether it's delivering meals or going on a road trip. Our customers are primarily developers, like us.

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