Own the Strategic Vision: Develop and execute a multi-year product strategy for the ISO channel to maximize merchant acquisition volume, maximize partner retention, and increase portfolio processing efficiency.
Feature Prioritization: Translate the needs of high-volume wholesale ISOs, multi-MID providers, and sub-merchants into clear product requirement documentation (PRDs) and maintain a ranked development backlog.
Omni-Channel Integration: Collaborate with key product houses (e.g., Commerce Hub , and Clove r ) to wrap core transactional engines, secure tokens (TransArmor/Network Tokens), and payment endpoints into specialized packages optimized for third-party resale
ISO Onboarding & Experience Orchestration
Streamline the Funnel: Design, build, and scale configurable merchant boarding orchestration components to handle everything from automated SMB merchant self-service signups to complex, partner-driven enterprise layouts.
Frictionless Integration: Modernize the technical onboarding workflow by leveraging platform-based data capture APIs and SDKs to lower time-to-market for prospective processing networks.
Risk & Compliance Coordination: Align product flows with enterprise Risk, Underwriting, and Compliance divisions to streamline automated Know Your Customer (KYC) / Know Your Business (KYB) data paths without disrupting the user acquisition funnel.
Partner Go-To-Market & Executive Presence
Voice of the Channel: Serve as the authoritative product voice representing Fiserv's ISO platform to internal stakeholders, partner leadership groups (C-Suite), and external industry forums.
Commercial Strategy: Collaborate with the sales and marketing networks to build competitive go-to-market initiatives, pricing engines, contract options, and developer sandboxes.
Matrix Leadership: Steer cross-functional execution across dedicated Engineering, Architecture, Product Marketing, Legal, and Finance groups to ensure downstream alignment ahead of global software updates.
Optimization, Data, & Lifecycle Management
Funnel Analytics: Implement tracking parameters to evaluate platform performance, funnel drop-off points, configuration bottle-necks, and portfolio health indicators.
Transaction Integrity Compliance: Update system workflows to comply with shifting card network regulations, ensuring data structures cleanly differentiate and capture compliance indicators for both Cardholder-Initiated (CIT) and Merchant-Initiated (MIT) recurring payment cycles.
What you need to have:
Years of Experience: Minimum of 8+ years of progressive product management experience within the payments, fintech, or corporate merchant banking industries.
Leadership Experience: At least 3+ years leading complex product portfolios, engineering-heavy domains, or platform initiatives in a matrixed enterprise landscape.
Domain Knowledge: Deep, operational understanding of the Merchant Acquiring and ISO distribution architecture -including merchant boarding, multi-MID splits, underwriting criteria, interchange optimization strategies, and merchant gateways.
Technical Aptitude: Proven track record deploying technical, developer-centric product specifications including RESTful APIs, multi-layered security tokens, orchestration layers, webhooks, and drop-in hosted UI portals.
Education: Bachelor's degree in a technical or business-related field (Computer Science, Business Adm
Benefits
Health insuranceVision insurance
Additional Information
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Director of Product Management, ISO & Channel Enablement
As the Director of Product Management for ISO & Channel Enablement , you will own the product strategy, lifecycle, and market execution for capabilities specifically tailored to our Independent Sales Organization (ISO) partner networks and merchant aggregators. This portfolio acts as a critical distribution mechanism for Fiserv's core processing and software services.
In this role, you will be responsible for modernizing, scaling, and managing the end-to-end product features that allow wholesale ISOs and agents to acquire, board, and manage their merchant portfolios. You will optimize partner-facing APIs, portal ecosystems, and developer toolkits to position Fiserv as the primary merchant terminal and gateway back-end provider. You will bridge complex technical solutions-such as onboarding data capture, underwriting orchestration, risk/compliance validation, and gateway API tooling-to drive adoption across our merchant segments.
Fiserv · Alpharetta, GA