Senior Conduct Manager (6 month FTC)

About the role

In this role you will lead the frameworks and adoption which embed, govern and oversee achievement of good customer outcomes as an intrinsic part of our Corporate Strategy and practices, throughout the customer and product lifecycles. You will be responsible for ongoing adoption and maturity of Conduct Risk, Consumer Duty, and other relevant regulatory, market and business standards. As well as oversee conduct, working closely with underwriters, delegated authority, claims, legal, compliance, third party brokers and distributors. What you'll spend your time doing: Lead MS Amlin's approach to Conduct Risk and Consumer Duty, working collaboratively across all functions to ensure appropriate and effective frameworks and practices are in place to review, oversee, report on all matters relating to conduct. Ensure we continue to mature and adopt requirements into effective and embedded Frameworks, Policies and Procedures, risk tolerances, appetites and indicators for all relevant jurisdictions, creating training and providing support throughout the distribution and value chain Lead on accurate regulatory returns, attestations, thematic reviews and conduct related queries. Define and oversee reporting capabilities needed to achieve these. Work closely with all stakeholders to identify data needs and build and maintain a consistent, repeatable suite of reports to different stakeholders giving insight and risk indicators on customer outcomes and fair value. Maintain alignment to our corporate strategy and business plans, pre-emptively considering the conduct and consumer implications in expected changes. Support the UW, Claims, Complaints and other communities in onboarding, renewal and in-life reviews, managing root cause assessments, potential issues and exit plans to protect customer outcomes. Lead the management of relevant committees, committee papers and senior stakeholder discussions. Manage relationships with underwriting teams, delegated authority teams, compliance and external regulators. Implement regulatory change as required, collaborating with all key stakeholders. Contribute via the POGG to product reviews (long-standing and new) and maintenance of reviews of fair value, ensuring feedback loops for improvements or risk mitigation People Support the design of a right sized, proportionate and appropriately skilled team structure for the conduct team within AUL Support the development of AUL staff skills and capabilities in this area Build and maintain strong relationships with brokers, coverholders, market stakeholders and regulatory stakeholders. Build and maintain strong credible relationships with accountable executives and committees