Quality Manager - Washington, D.C.

About the role

The Quality Manager is responsible for overseeing and maintaining quality assurance and compliance programs to ensure contractual, operational, and regulatory standards are consistently met across all assigned sites. This role leads quality control initiatives through inspections, audits, compliance monitoring, reporting, and corrective action tracking to support a qualified, compliant, and mission-ready security workforce. Essential Duties and Responsibilities Oversee all aspects of contract quality assurance and quality control operations. Develop, implement, and maintain inspection and audit processes based on contractual requirements, operational standards, and company policies. Conduct scheduled and unscheduled quality assurance inspections across designated sites. Perform site evaluations and prepare detailed written reports outlining findings, trends, deficiencies, and corrective actions. Analyze inspection data and performance metrics to identify areas for operational improvement and ensure continuous compliance. Monitor security officer adherence to post orders, standard operating procedures, and contractual requirements. Verify personnel qualifications and ensure all required certifications, licenses, and documentation remain accurate and current. Support internal and external audits, validation processes, and client reviews by maintaining accurate records and quality documentation. Collaborate with management teams to develop process improvements and implement best practices that enhance operational quality and contract performance. Supervisory Responsibilities This position has no supervisory responsibilities. Competency To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks. Professionalism - Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS). Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation

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Company Intel

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