Hospitality Assistant - Bank

About the role

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Castle Village. This is a Bank position to cover holiday and sickness. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences. Key Responsibilities: Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment. Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs. Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary. Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents. Contribute ideas for improving menus, services, and operational processes. Support the achievement of food and beverage revenue targets using established systems and processes. Maintain and update personal skills, accreditations, and knowledge of industry best practices. Skills and Qualities: Excellent customer service and interpersonal skills Ability to work as part of a team and build strong relationships Strong organizational and time management skills Positive, energetic, and enthusiastic attitude Willingness to learn, adapt, and embrace continuous improvement Values We Live By: Age Well - Supporting residents to live their best lives Community - Building a sense of belonging Keep Improving - Always seeking better ways to work Invest Wisely - Making responsible choices Planet Positive - Reducing our environmental impact One Team - Supporting each other to succeed Experience and Qualifications: Job-related experience desirable but not essential Up to 1 year of general work experience delivering to standard Why Join Us: At RVG, you'll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents' lives. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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