5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Knowledge of general AI tools
Experience within e-commerce or Retail fields
Experience managing communication with geographically distributed teams
Bachelor's degree, or experience using data to influence business decisions
Bachelor's degree, or experience influencing at all levels within an organization, particularly at the executive level
1+ years of Amazon (blue badge/FTE) experience, or Bachelor's degree in communications or equivalent
Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
Additional Information
Are you passionate about building programs that delight hundreds of millions of customers worldwide? The Promotion Execution Services (PXS) team is looking for a Senior Program Manager to drive cross-functional programs spanning regional promotions, post-purchase promotional experiences, and product selection partnerships.
In this role, you will connect use cases across multiple teams and regions, define and monitor program improvements for post-purchase promotions, and manage relationships with key partners and stakeholders for Product Selections and Always Available Promotions. You'll work closely with business partners across Haul, Digital, and Grocery to ensure promotional capabilities meet their unique needs. Operating at the intersection of technology, product, and business, you'll translate complex requirements into clear program plans and drive execution across distributed teams.
Key job responsibilities
- Regional Promotions Program Management: Connect use cases across regions (NA, EU, FE) to drive consistency, identify gaps, and ensure promotional capabilities scale globally
- Coordinate launches, track adoption, and surface regional requirements to engineering teams.
- Post-Purchase Promotions Monitoring & Improvement: Define metrics and mechanisms to monitor the health of post-purchase promotional experiences (refunds, reversals, customer communications). Identify improvement opportunities, write narratives, and drive programs from concept through delivery
- Product Selections & Always Available Promotions: Serve as the primary program interface between PXS and Product Selections and Always Available Promotions teams. Manage dependencies, align roadmaps, facilitate cross-team decision-making, and ensure commitments are met
- Business Partner Management: Own relationships with Haul, Digital, and Grocery business partners. Understand their promotional needs, translate requirements into technical asks, and ensure PXS delivers capabilities that support their business goals
- Program Mechanisms: Establish and run program reviews (WBRs, MBRs), escalation paths, and communication cadences
- Create visibility into program health through dashboards and narratives
- Cross-Functional Coordination: Work with engineering, product, science, and operations teams to remove blockers, manage risks, and drive alignment on priorities
Amazon.com · Seattle, WA