Residence Attendant

Benefits

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At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-00627 Time Type: Full time Employee Group: Staff Job Category: Student and Campus Support Employment Type: Permanent Department: Campus Housing - Residence Hospitality Experience Hiring Range: $42,296.29 - $52,870.37 Posting Information: This posting is for an existing vacancy. There are 4 positions The internal posting deadline for this position is Thursday , May 14, 2026 , at 11:59PM. Successful candidate will be required to submit/pass a Vulnerable Sector Check. Shifts Available 1 shift - Monday to Friday 9-4:30pm- 2 available shifts - Sunday to Thursday 4:30pm-12am 1 shift -Monday to Friday 12am-7:30am These positions are contingent on funding. Job Description: Primary Purpose The Resident Attendant is responsible for providing and maintaining a high standard of cleanliness and service as required in a student residential environment. The incumbent is a member of the Residence Facilities team, who work closely together to ensure that the student experience includes a safe, accessible, well maintained, and supportive home where all students succeed personally and academically. The incumbent will be required to participate in activities that align with Residence Facilities organizational goals and objectives, and the department's mission statement. Key Accountabilities Daily Operations - Cleaning + Maintaining - Performs and maintains a high standard of cleanliness in assigned area. - Qualifying reported facilities issues to create a positive living experiencing, this involves rectifying issues that do not require trades involvement such as replacing light bulbs, plunging toilets, etc. - Conducts decisions related to prioritizing cleaning/maintenance issues as directed by the leadership team. - Regularly communicates ideas that support continuous improvements regarding service and daily operations. - Fully trained on the use and maintenance of all cleaning equipment, such as ride on and walk behind equipment. - Assist with inventory control within the assigned working area(s). - Completes project work such as removing and sorting garbage to support the waste diversion team, conducting room inspections at end of term, assist with managing supplies to conduct spring cleaning, etc. - Required to travel on campus when staff are delegated tasks in multiple buildings within a shift. - Adjusts daily tasks to create time for recurring events such as team meetings, events within the department or university. - Completes special assignments such as storage requests, supporting accessibility requests and facilities set ups required by other staff. - Assist the Supervisor by providing support to external service providers as needed. Some examples include conducting tours, permitting access, conducting hands-on training, etc. - Other duties as assigned. Customer Service - Advocates for and fosters a sense of belonging with residents in the community by being available, present, and accessible to provide facility support and connection during their assigned shift. - Promotes and engages students in educational programming and events within their area to strengthen community engagement and to cultivate a memorable experience, such as supporting Waste Diversion initiatives, Sustainability Education and End of Term Events. - Through regular connections and being available, this role nurtures student independence; providing knowledge and information needed to help solve facilities issues by referring students to the appropriate resources. Safety: - Promotes and maintains a healthy work environment that adheres to the University of Waterloo health and safety practices, as well as the Occupational Health and Safety Act. - Assists with safety and security procedures within the residence's buildings included but not limited to end of term lockdown, minor facility related emergencies, etc. - Identifies and assists with safety efforts (inspections, JHSC visits) with the Supervisor and/or the Residence Facilities Coordinator in incumbents' area. - Complete all Health and Safety training, equipment training, SOP related to the role and as directed by the leadership team. Communications: - Uses smartphone to obtain daily tasks, report deficiencies, attend virtual meetings and to communicate with team members and supervisor. - Contributes to prioritizing work with others on the same shift/transition of shifts, to ensure all team members in the assigned buildings are aware of daily/termly operational needs and updates to the ongoing work. - Participates and

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