Salesforce Technical Architect

About the role

Ares is seeking a Vice-President to serve as the Salesforce Technical Architect for Client Platforms Technology , the engineering team responsible for all Client facing systems within Ares, including Sales, Marketing, Client Reporting, and Digital/Web platforms. Reporting to the Managing Director, Head of Client / Investor Technology , the successful candidate will serve as the strategic and technical leader for the firm's Salesforce ecosystem, supporting the client relationship management needs of both the Institutional and Wealth Management businesses. This individual will be responsible for defining and executing the architectural vision, ensuring Salesforce delivers scalable, reliable, and secure solutions aligned with the firm's commercial and operational goals. The role oversees a blended team of in ‑ house Salesforce developers and external consulting partners, guiding technical delivery while establishing best ‑ in ‑ class engineering and governance practices. The Architect will also manage the firm ' s relationship with Salesforce, maintaining deep knowledge of the platform ' s roadmap - especially the evolving AgentForce and AI/automation capabilities - to ensure the firm is well positioned to leverage new and emerging capabilities. This is a highly visible, hands ‑ on leadership role requiring strong architectural acumen, collaborative partnering across business and technology teams, and deep expertise in the Salesforce ecosystem. Reporting relationships Reports to: Managing Director, Head of Client Platforms Supervises : dotted line responsibility for a globally distributed team of Salesforce developers , both full time employees as well as external consultants , embedded within the institutional and wealth client platform engineering verticals Primary functions & responsibilities Architecture & Strategy Develop and maintain the end ‑ to ‑ end Salesforce architecture strategy for Institutional and Wealth Management CRM use cases. Ensure architectural alignment with enterprise standards, security requirements, and long ‑ term business and data strategies. Evaluate and guide the adoption of new Salesforce capabilities-including AgentForce , Data Cloud, AI/analytics, workflow automation, and industry clouds. Translate business requirements into scalable and maintainable technical designs. Team Leadership & Delivery Oversight Manage, mentor, and lead a team of internal Salesforce developers, business analysts, and technical specialists. Oversee the work of external consultants and system integrators, ensuring quality delivery and adherence to architectural standards. Establish coding guidelines, development practices, DevOps pipelines, and release management processes. Conduct design reviews, solution validations, and technical deep dives to ensure best ‑ in ‑ class implementation. Stakeholder & Vendor Management Serve as the firm's primary point of contact with Salesforce, including account teams, solution engineers, and product specialists. Stay abreast of Salesforce roadmap developments, licensing changes, and emerging features-particularly around AI, automation, and AgentForce . Partner with CRM leadership, business stakeholders, and cross ‑ functional technology teams to define and deliver multi ‑ year Salesforce enhancement roadmaps. Operational Excellence Ensure performance, reliability, data integrity, and security across the Salesforce platform. Lead technical troubleshooting and root ‑ cause analysis for complex issues. Develop architectural documentation, integration patterns, and data governance guidelines. Monitor platform usage and optimize configurations, processes, and system scalability.