Director of Memberships & Member Relationship Management - Walmart Business

Responsibilities

• Walmart Business offers multiple levels of membership-from plans tailored for small businesses and nonprofits to enterprise-level solutions-ensuring that organizations of all sizes can find a membership tier that meets their needs.
• Membership as a Value Driver
• Develop and execute the membership strategy as a growth engine and value driver, not just as a program or stand-alone product.
• Ensure pricing, assortment and benefits make membership a "no-brainer" for business customers.
• Manage membership as a revenue driver that supports growth of the B2B business.
• Member Relationship Management
• Build and oversee a structured approach to member relationship management.
• Capture, analyze and act on member feedback to inform product development and site experience.
• Use member insights to continuously improve benefits, assortment, and service for superb member satisfaction.
• Partnerships & Value Creation
• Partner with merchandising, marketing, supply chain, and digital teams to ensure members get unbeatable value.
• Translate strategy into execution with clear KPIs and operational discipline.
• Forge partnerships inside and outside Walmart that expand benefits for members.
• Leadership
• Lead, mentor, and develop the Commercialization team, shaping future talent.

Requirements

• Minimum
• Bachelors Degree in Data Science / Management / Engineering, or related field or 4 years' equivalent experience
• 5-10 years of leadership experience in membership, loyalty, or customer relationship management in B2B Commerce.
• Proven ability to use customer insights to shape offerings and drive retention.
• Experience scaling programs in Retail or B2B commerce.
• Experience in strategy development and execution.
• Executive presence and collaboration skills to influence across a large organization.
• Preferred
• Masters, MBA or related degree
• Experience in eCommerce or digital businesses
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sa

Additional Information

Position Summary... What you'll do... Location: Bentonville, Arkansas ONLY Walmart Business is a new omnichannel experience designed to save businesses, nonprofits, and government agencies time, money, and hassle-so they can focus on their missions. We leverage existing Walmart assets and build new capabilities to better serve organizational buyers. By combining Walmart's Every Day Low Prices, vast assortment, delivery speed, and operational capabilities with new experiences tailored to the unique needs of organizations, we're creating a platform that delivers unmatched value. At Walmart Business, membership isn't the goal. Member value is. We're building a membership program where the true measure of success is simple: our members get the best prices, the best assortment, and the best experience-making membership a no-brainer for their business. We're looking for a Director of Memberships & Member Relationship Management who will design and execute this vision. In this role, you'll not only shape the membership program but also own the ongoing relationship with members-listening to their feedback, turning insights into action, and ensuring every decision drives more value for them and for Walmart.

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