Principal Product Manager - Verification & Activation(Exchange)

About the role

Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment - the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue. This role owns that transition end-to-end - across five deeply connected areas. KYC Approval - You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user - regardless of the market they are joining from. Re-KYC - You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity. Deposit & Withdrawal - You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently - with the payment method that is most natural to them in their market. First Trade & Activation - A funded account is not the finish line. You will own the activation ladder from first deposit through to first trade and first perp or index position, removing every barrier that stands between a user with capital and a user who is actively trading. Onboarding Rewards - You will own the reward and incentive mechanics from KYC completion onward: KYC approval incentives, first-deposit bonuses, and first-trade cashback. These are the levers that accelerate activation and turn intent into action at every rung of the ladder. Sign-up rewards, issued before KYC, are owned by the Discovery, Growth & Onboarding PM. These five areas are held by one PM because the decisions in each are inseparable. The speed of KYC approval determines how many users reach the deposit step. The quality of the deposit experience determines how many reach their first trade. Re-KYC is not a compliance afterthought - a poorly designed re-verification flow can disrupt the trading activity of your highest-value users. The reward mechanics at each stage shape the pace of the whole journey. This is an execution-first, high-ownership role. The PM who takes it drives stakeholders to unblock, prioritise, and ship - without waiting for direction. The Team Daily partners: Compliance / Legal - KYC and AML standards, FATF Travel Rule, regional licensing constraints Risk - fraud scoring, synthetic identity detection, and manual review escalation Engineering - IDV platform, payment rail integrations, API and SDK delivery Operations - manual review queue management, vendor SLA oversight, Re-KYC workflow management Payment Rails PM - fiat Campaigns - onboarding reward ladder design from KYC completion through to first trade Discovery, Growth & Onboarding PM - shared instrumentation and alignment at the KYC initiation boundary; reward handoff Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us?

Requirements

• 6-8+ years in Product Management
• Proven experience at a high-growth technology company - crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory - where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership
• Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus
• Technical fluency - the plumbing
• Understands payment gateway logic, ledger systems, and API integration
• Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering
• Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables - not just consuming them
• Regulatory fluency
• Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation
• Able to translate regulatory constraints into product requirements - and push back where compliance is being used as an excuse for poor UX
• Data - the conversion / risk / cost triangle
• Every roadmap decision lives in the trade-off between conversion, risk, and cost - must be able to quantify all three axes and make principled trade-offs with data
• SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis
• AI-native workflow
• Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices - required, not optional

Benefits

Additional Information

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at crypto? Share your experience