High school diploma, GED or equivalent certification
At least 2 years of customer service or call center experience
At least 1 year of Google Suite or Microsoft Office experience
At least 3 years of customer service or call center experience
At least 6 months of experience in the financial industry
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Work from Home Location Requirements
Candidates must reside within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.
We are unable to consider applicants who:
Do not maintain network-compatible internet access
Live or work beyond the 100 mile ra
Benefits
$21 per hourMore Benefits, More Health, More Wealth, and More LifeCapital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.Medical, Dental, Vision, Prescription coverage Day 1Flexible Schedule OptionsPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition ReimbursementPaid Training and Development offered quarterlyFlexible Spending AccountLife InsuranceDisability Insurance401 K and Stock Purchase Plan"At Capital One, we strive to attract the best people to give them the opportunity to be great."Rich D. Fairbank, Chairman, Founder and CEOWe believe in the Power of oneWork & Culture at Capital One
Additional Information
Work From Home - Customer Service Coordinator - High Value Specialty Servicing
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must reside within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.
More Than Just a Bank, More Than Just a Career
Your Voice is our voice. We'll champion you.
The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.
More Than Just Training, More About You
At Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Capital One · Chicago, IL