Manager, Real Estate Services

About the role

The Manager, Real Estate Services , is a hands-on management professional responsible for oversight of one or more work units and associated staff within the Real Estate Services department. This role requires considerable independent judgment in making decisions that have significant impact on facility services and programs across the Bank. Real Estate Services is a critical department that ensures the Bank's facilities and infrastructure support our mission-critical operations across the Eleventh District. Our team is responsible for maintaining safe, efficient, and productive work environments across all Bank locations through strategic facility management, engineering services, architectural and interior design, vendor management, and real estate technology solutions. We contribute to the organizational mission by providing reliable facility operations that enable our employees to effectively serve the public and maintain the critical infrastructure necessary for the nation's financial system. You Will: Provide general oversight of Real Estate Services Cash Automation and Technical Services work units, including planning, performance monitoring, and key metrics analysis to ensure operational excellence across building infrastructure, maintenance, technology systems (including integrated workplace management system), and administrative support Lead, mentor, and develop high-performing teams through comprehensive personnel management including hiring, performance evaluation, coaching, compensation administration, and career development while fostering a collaborative culture Formulate and manage work unit budgets, financial plans, and assist with facilities master planning; oversee procurement of major equipment, software, and services while maintaining fiscal accountability and monitoring expenditures Serve as primary liaison and relationship manager for critical external vendors and contractors, including monitoring performance, managing contracts, coordinating services, and ensuring alignment with organizational standards Guide technical staff across diverse functions including building infrastructure, control systems, real estate software, IT systems, security assurance, and architectural/engineering services while maintaining high uptime expectations Assist with project delivery as operations representative or subject matter expert on complex projects ranging from equipment replacement to software upgrades, ensuring timely completion within budget and quality parameters Participate in Federal Reserve System and Dallas District initiatives related to the real estate business line, contributing to national service contracts and promoting best practice sharing across the organization You Have: Bachelor's degree in engineering technology, construction management, or related field preferred; Project Management certification/training preferred and budget development expertise required Progressive experience in facilities management, real estate operations, or related technical field with demonstrated advancement in leadership responsibilities and strategic decision-making Proven leadership experience supervising professional and vocational staff with strong vendor management background and ability to inspire and lead technical teams Comprehensive expertise in facilities management including architectural/engineering services, real estate operations, security systems, and administrative functions with deep understanding of industry concepts, theories, and principles Proficiency with computerized maintenance management systems and/or integrated workplace management systems Technical knowledge of building systems (including fire alarm and hydraulics), automated environments (e.g. storage/retrieval machines, automated guided vehicles), physical security systems (access control, surveillance, perimeter security), shred disposal systems, industrial controls, and information technology network infrastructure Strong contract management capabilities including ability to oversee agreements, interpret specifications, and develop/maintain building standard operating procedures Strong interpersonal and problem-solving skills with demonstrated ability to influence and guide stakeholders at all organizational levels while resolving complex technical, operational, and organizational challenges