Growth and Retention Account Manager

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Growth & Retention Account Manager Location: Remote US. Must live and work within US. Job Overview: We are seeking a strategic Growth and Retention Account Manager to drive both new business development and long-term customer retention in the K-12 education space. This role is ideal for someone who thrives on building deep, trusted relationships while also maintaining a hunter's mindset to uncover and close new opportunities. Job Responsibilities: Territory Leadership: Own and execute a comprehensive territory plan that balances new business acquisition with renewal and expansion strategies. Strategic Prospecting: Identify and engage new prospects through data-driven outreach, leveraging effective discovery skills to uncover needs and align solutions. Strategic Territory & Account Management: Operates with a master strategist's mindset-anticipating moves, mapping outcomes, and cultivating relationships that unlock downstream opportunities-while developing and executing territory plans aligned with company goals, targeting high-potential districts and key decision-makers. Relationship Continuity: Maintain and grow relationships across multiple stakeholders within a district, ensuring smooth transitions when leadership changes. Trusted Advisor: Serve as a strategic partner to district leaders, offering insights and solutions that align with their evolving goals and challenges. Bold Execution: Embrace a proactive, persistent approach to outreach and follow-up, and be comfortable navigating rejection and long sales cycles. Discovery & Customization: Conduct deep discovery to understand district needs and tailor presentations and proposals accordingly. Pilot & Evaluation Management: Establish and manage pilots to demonstrate product value and seed new business opportunities. Renewal & Expansion: Prepare and present renewal and upsell proposals, collaborating with internal teams to ensure customer satisfaction and long-term success. Cross-Functional Collaboration: Foster effective interdepartmental partnerships and leverage subject matter expertise. Travel Readiness: Willingness and ability to travel up to 4-5 times as needed to meet with prospects and attend key events. Job Requirements: Minimum of a Bachelor's degree or equivalent experience Proven track record of 2-5+ years of success in both new business development and account management roles Experience within the education technology or services space, literacy/reading products highly preferred Excellent understanding of the K-12 education landscape, including funding, leadership structures, and instructional priorities. Demonstrated ability to build and maintain relationships with multiple stakeholders, including Superintendents, Directors, and Curriculum Leaders. Excellent communication and storytelling skills, with the ability to adapt messaging to different audiences and leadership styles. Resilient, self-motivated, and comfortable working in a fast-paced Ability to think strategically and act consultatively, not just transactionally. Willingness and ability to travel as needed to meet with clients and attend key events. Skilled at navigating leadership transitions and maintaining continuity in relationships. Ability to balance the mindset of a hunter with the empathy and insight of a trusted advisor. Exceptional discovery and consultative selling skills that lead to long-term partnerships and growth. Experience managing complex sales cycles within school districts. Passion for literacy and educational equity, aligned with our mission to "create opportunity for every student through the power of literacy" Proficient user of CRM (Salesforce), MS Office and Google Suites, video conferencing software and other technology-based productivity tools To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/ . Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has