Customer Service, Summer job

About the role

Support Move Coordinator for national corporate accounts move process during the traditional peak season. Essential Duties and Responsibilities: Set up OA, i.e. request origin agents to perform visual, in-home survey's through pricing platform and track survey results to ensure they are received within 24 hours of being performed Process and price survey results using client specific contract rates; seek additional information from the surveyor when information is unclear on inventory / table of measurements sheet Coordinate with Operations and Move Coordinator to ensure shipments are assigned to a van Interact with Team Lead and Operations when load date is approaching if unassigned Check Van Operator quality star ratings and escalate to Team Lead if questionable rating on high profile / sensitive moves Communicate with driver on special needs / expectations Confirm that agents are aware shipment pickups are issued and ensure pickup is on schedule Monitor van assignments Obtain load and delivery ETA's from Van Operators and advise Move Coordinator Register auto, wine and pet coordination with preferred carrier via email; register new orders in Mover Suite database; tracks and monitor delivery Obtain actual weight of storage shipment; calculate daily charges for storage, notate amount in memo pad and create workflow task for Move Coordinator; track storage expiration and conversions to long term storage Billing liaison; set up Third Party services; set up and track debris pick up requests Back up for Move Coordinator as needed Job Skills Required: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required Excellent attention to detail and follow through Ability to develop and maintain positive working relationships with internal and external customers Ability to demonstrate initiative and to work with minimum supervision