Past employment within a healthcare facility, and one year of experience in PBX/Switchboard environment preferred
Must have effective communication skills and must be able to multi-task in a fast paced environment
Must be detail oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquette
Must be able to handle emergency calls in a professional and calm demeanor
General knowledge of medical terminology preferred
Bilingual with Spanish proficiency preferred
Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
Health & Wellness: Medical, dental, vision, and prescription drug coverage.
Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance: Paid time off, holidays, and family leave benefits.
Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
Why Join Grady?
Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.
At Grady, we don't just work, we make an impact.
Equal Opportunity Employ
Benefits
Health insuranceDental insuranceVision insuranceFlexible scheduleEquity / stock options
Additional Information
Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.
Job Summary
Location: Atlanta, GA
Status: FTE
Schedule : 2:30pm - 11pm
The Telephone Operator answers and routes all incoming calls to requested areas (unless restricted by Grady Health System Policy). Locates personnel and house staff by public address system, pagers, cell phones, or other assigned devices. Provides excellent customer service to patients and staff by answering calls in a courteous and professional manner. Facilitates paging alerts for cardiac arrest (CODE Blue) and fire codes (CODE Red). Provides physician on-call schedule information and assistance to hospital personnel and patients with long distance calls. Notifies others of severe weather reports and provides overall general hospital information to patients, families, staff physicians, and the community at large.
Gmh · Main Grady Campus (downtown Atlanta)