Mobile Technician Leader

Responsibilities

• Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
• Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
• Travel to technician and customer locations frequently .
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, and billing etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
• Assist in the development of and/or adherence to a monthly budget.
• Coordinate with market team members to set goals and strategies for improving team and market productivity.
• Collaborate and coordinate with dispatch and sales team to ensure each tech has a full schedule every day.
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
• Implement safety processes and procedures and monitor technicians' adherence to them.
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems- or process-related topics and encourage others to do the same.
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements . Able to function as liaison between Cox Fleet's technicians and customers.
• Facilitate communication and problem solving across various organizational functions to resolve any issues.
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
• Monitor inventory levels of equipment, parts, or tools across technicians.
• Interview, select, and train new technicians.
• Actively work across Cox Fleet's organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company-issued vehicle to travel to technicians and customer locations.
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Truck Maintenance - Non-DOT Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes 100% of the time Work Shift Variable

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