Airport Butler is a premier meet and greet service provider to clients in approximately twenty-five airports in the United States and Canada. Our clients primarily consist of executives, celebrities, production companies, inexperienced travelers, families, and senior citizens
Airport Butler is seeking service oriented and enthusiastic individuals to join our team as a Concierge Coordinator. As a Coordinator, you will be responsible for coordinating Limo service for our clients. This position will fill approximately 25-30 hours weekly with schedule flexing to accommodate hours as needed, particularly on the weekends.
Responsibilities
Primary responsibility is to ensure a seamless end-to-end airport experience, ensuring total customer satisfaction
Check-in drivers, ensure they are on time and at the correct location to meet the client
Ensure drivers are in complete uniform and are professional in appearance
Greet the client in a friendly, professional manner and escort them to their driver/limo
Exhibit utmost confidentiality with clients and client information
Knowledge of the airport layout to assist clients
Works closely with and report to the Director of Airport Butler
Perform other duties as assigned
Requirements
High School Diploma or equivalent
Must possess current authorization to work in the US, and a valid driver's license
Excellent written and communication skills
Two (2) years experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience
Must wear company uniform as outlined and conform to all grooming standards
Must be flexible in the work schedule to match the demand for services to include nights, weekends, and holidays
Must be able to stand and walk for long periods of time and lift up to 70 lbs.
Ability to work under pressure with minimal supervision
High proficiency in computer and smartphone skills, including smartphone applications
Ability to read and interpret documents such as operating and procedural manuals
Excellent written and verbal communication skills
Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills
Demonstrated ability to solve problems proactively and creatively
Demonstrated ability to collaborate with other employees to overcome abnormal situations
High level of cultural awareness
Excellent internal and external customer service skills to handle all clients' needs, concerns, and accommodations
Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service
Adapt to an ever-changing environment and be resilient
Allianceground · Seattle, WA