Attend all required technical training for Toyota and Lexus products
Provide support to dealers on all escalated Technical Assistance (TAS) cases
Provide accurate judgement on repair or replacement which will help dealers avoid "Lemon Law" cases
Maintain professional and positive relationships with manufacturer and dealers to resolve technical issues
Complete technical reporting accurately and on a timely basis
Maintain and organize all technical information in an efficient and effective format
Provide necessary training and coaching to dealers to improve dealer product reports
Implement improved methods to disseminate technical information to dealers in an efficient and effective way via
Requirements
Associate Degree in Auto Technology or equivalent work experience
Valid driver's license and clean driving record
Master Technician ASE Certification
State Mechanic's License
Minimum five years of dealership Master Auto Technician work experience
Automotive distributor field operations and/or automotive dealership management work experience in parts and/or service preferred
Manufacturer Automotive Technical Training Certification preferred
Advance automotive diagnostic skills
Understanding of effective training methods
Microsoft Office proficiency
Ability to type a minimum of 20 wpm
Strong verbal and written communication skills, including strong presentation skills
Must be a team player able to build relationships
Methodical, analytical, problem solver who is organized and able to multi-task
Must be a lifelong learner hungry to keep up with the rapidly changing industry technology
Interested?
Visit www.servco.com/careers to apply online or email us at careers@servco.com .
Equal Opportunity Employer and Drug-Free Workplace
Pay Range: $64,200.00 - $97,640.00 per year
Additional Information
Are you a qualified Auto Technician who is looking to utilize your knowledge and experience assisting others with difficult repairs? The Field Technical Specialist will provide skilled consulting and hands-on diagnostics to Toyota and Lexus dealer service teams and administer the "Fix It Right the First Time" process to improve customer satisfaction, increase ownership experience, and reduce and prevent unnecessary buy backs. The position will also review Dealer Product reports and prepare Field Technical reports for the manufacturer.
Servco · Honolulu