Regional Manager, Customer Success EMEA

About the role

As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. Your team will help customers increase revenue by improving search and product discovery experiences across their websites and mobile apps through successful integration and ongoing optimisation of Constructor's platform. You will play a critical role in driving customer outcomes, retention, and expansion in the region, while acting as a key conduit between customers and internal teams. Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we've built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We're passionate about maintaining this and work on the bleeding edge of AI to do so. Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and with customers across many countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco. We're a passionate team who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things. Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today. Your responsibilities will include: Leading, coaching, and developing a team of Customer Success Managers across EMEA Ensuring customers successfully go live and continue to see measurable value from Constructor's product Driving high standards of customer experience, adoption, and engagement across the region Implementing and iterating on scalable processes and best practices to support team growth while improving service quality Building and maintaining strong executive relationships within customer organisations Reinforcing Constructor's value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals Helping shape clear internal and external narratives around customer needs, priorities, and success criteria Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes We're a passionate, global, remote-first team who love tackling complex problems and making our customers' and colleagues' lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results.

Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment
• Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting

Benefits

Additional Information

About You You're an experienced people manager with a passion for technology, customers, and building high-performing teams. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms of scalable systems, clear processes, and measurable outcomes. You're comfortable balancing strategic thinking with hands-on execution. You know how to prioritise effectively, triage complex problems, and focus your team on the work that drives the greatest customer impact. You've spent significant time working directly with customers in technical, enterprise environments and have experience leading teams in Customer Success, Technical Account Management, or Solutions Consulting. What motivates you most is seeing customers successfully adopt a product, realise clear business value, and become long-term partners. You're curious by nature and enjoy working closely with engineers, product managers, data scientists, and other technical experts to continuously deepen your understanding and improve the customer experience.

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