Program Support Assistant (OA)

About the role

This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work. This is a developmental position leading to the full-performance grade of GS-8. All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing assistance in case processing workflow. Candidates should have experience composing and formatting documents which are legal in nature and have the ability to perform basic research as required. The individual should possess excellent communication skills to efficiently obtain and gather information to and from the public. The candidate should demonstrate exceptional customer service skills. BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors. In addition to the BASIC REQUIREMENT, applicants must also meet the following: MINIMUM QUALIFICATIONS To be qualified for this position at the GS-07 level, applicants must have one year of specialized experience equivalent to the GS-06 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at the GS-07. Specialized experience includes: Experience compiling and organizing legal information obtained from files and records, policies, regulations and statutes, witness interviews, and databases to assist with case preparation; and Experience utilizing an automated database management system to input, retrieve, monitor and maintain electronic case files; and Experience performing a variety of technical and administrative functions using operational processes to ensure accuracy and compliance of daily tasks. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.