Alternate Response Team Crisis Counselor

About the role

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others. As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement. A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe place to live, work, and visit.

Responsibilities

• Essential Tasks & Responsibilities:
• Respond to referral requests from the police department or other designated partners.
• -Respond within 30 minutes to calls for service where an alternate response team is requested. Depending on the call type and safety assessment, response may be independent or co-response with a police officer.
• -Determine the type of response needed including field-based crisis intervention, phone counseling, information, follow-up, and/or referral.
• -Engage with clients to develop rapport and gain cooperation for the completion of assessments.
• -Conduct clinical assessments to determine the appropriate safety plan and level of service referral interventions needed by collecting information from clients, providers, supports, and advocates.
• -Provide evidence based therapeutic interventions as indicated on the assessment (clinical or non-clinical).
• -Conduct limited case management services for high service utilizers as directed by the Lead Clinician.
• -Establish and maintain healthy work relationships with community partners and resources.
• -Participate in an after-hours on-call schedule.
• -Provide accurate documentation within allocated time frames.
• -Operate standard office equipment including calculator, copier, personal computer,
• printer, and related software.
• -Enter and edit data in databases, spreadsheets or word processing software as needed.
• -Utilizes specialized software to ensure HIPAA compliance and maintain case management notes.
• -Work outside the office and within the community as needed.
• -Other duties as assigned.

Requirements

• Required Qualifications
• -Master's degree in mental health counseling, social work or human related fields. OR
• -Bachelor's degree in human service-related fields with a minimum of 5 years' experience.
• -Crisis intervention training with a comprehensive knowledge and understanding of principles, practices, and various techniques / best practices for mental health, trauma and child abuse / neglect intervention, harm reduction, trauma-informed care, clinical social work, etc.
• -Comprehensive knowledge of federal, state, and local laws, ordinances, standards, and regulations.
• -Substantial knowledge regarding motivational interviewing and engagement techniques.
• -Comprehensive knowledge of DSM (Diagnostic and Statistical Manual of Mental Health Disorders).
• -Ability to assess clients and the environment to make safe clinical judgments.
• -Motivation to work with clients in crisis that may have high acuity, aggressive and/or offensive behaviors.
• Strong assessment and counseling skills.
• Strong written and spoken communication skills.
• Time management, organizational, and networking skills.
• Ability to w

Benefits

Additional Information

Compensation Range $25.40 - $34.47 Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.

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