Additional Information
As the Failure Analysis Manager, you will own the technical strategy and execution for a team that investigates why hardware fails and ensures it doesn't fail again. Your team applies electrical fault isolation, physical analysis, and accelerated stress testing to Amazon's most complex hardware, turning ambiguous failures into actionable design improvements.
You will lead a team of highly talented engineers through investigations spanning NPI and field returns, delivering root cause clarity that directly shapes product decisions. You will set the vision for the team's growth, build senior-level partnerships across Amazon's hardware portfolio, and serve as the authoritative voice on failure risk, corrective actions, and recovery plans for critical customer escalations.
Key job responsibilities
- Own root cause failure analysis and reliability testing outcomes across Amazon's hardware portfolio: consumer electronics, spacecrafts, drones, data center infrastructure, robotics, and some others
- Set technical strategy for the team: identify capability gaps, prioritize investment in new analytical methods, and define the roadmap for scaling lab capacity
- Drive cross-functional problem solving that translates failure insights into upstream design, process, and manufacturing changes
- Serve as the primary escalation point for critical hardware quality issues, delivering clear risk assessments and corrective action plans to senior leadership
- Cultivate partnerships with engineering, supply chain, and program teams to position the lab as an indispensable resource across the product lifecycle
- Build and develop a high-performing team: recruit top talent, provide technical mentorship, and create growth paths for engineers with diverse science and engineering backgrounds
A day in the life
You will move fluidly between our office and the lab just down the hallway. You'll oversee a portfolio of investigations and reliability tests at various stages, ensuring your team delivers timely updates, rigorous reports, and clear recommendations that drive corrective action decisions. Beyond day-to-day operations, you will lead special projects to innovate on behalf of customers and expand the Product Integrity team's knowledge base, developing new methodologies to advance materials selection, design, and operational improvements. You will also manage stakeholder relationships across the business, communicating resource needs, project progress, and budget planning as you scale the lab's impact.
Amazon.com · Seattle, WA