Performance Specialist, Claims

External

Albertamotorassociation · Ab-edmonton-kingsway, Canada

Full-timeHybrid2d ago

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About the role

AMA Insurance is looking for a high‑impact Claims Performance Specialist who thrives in complexity, brings clarity to ambiguity, and isn't afraid to challenge the status quo. This role is for someone who can juggle multiple initiatives, think analytically, and lead meaningful change across claims operations. Someone who asks questions, enjoys simplifying what's overcomplicated, and gets satisfaction from building better ways of working. You'll play a central role in shaping the future of claims at AMA by strengthening the application of policy and guidelines, and prioritizing the use of data, digital tools, and AI beyond the status quo to improve both the claims experience and operational outcomes. You'll work closely with Claims Leadership, frontline teams, IT, Product Owners, Business Transformation, and Business Analytics to turn insight into action. This is a role centered on driving change through transformation with a clear focus on execution and adoption ensuring improvements translate into day-to-day practice. A Place to Belong AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members-everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy: Competitive salary and flexible benefits Employer-paid retirement savings program Employee-exclusive discounts on travel, insurance, memberships, and more Free travel medical insurance for you and your immediate family Ongoing professional development Paid vacation and personal days, including a Volunteer Day and Me Day Flexible work models that make sense for your lifestyle

Requirements

A change‑driven problem solver who thrives in complexity and ambiguity-and knows how to move work forward even when the path isn't obvious

An end‑to‑end thinker who sees how claims operations, systems, data, policy, and regulatory requirements collide in the real world-and knows how to untangle them

A sharp listener who asks the right questions, connects dots, and brings people together around practical solutions

A trusted influencer who leads through credibility, structure, and trust

Someone who brings calm, clarity, and momentum when things feel messy, stuck, or over‑complicated

A claims expert with deep, hands‑on operational knowledge across Auto and Property claims

Confident leading solution‑focused conversations about performance, risk, and what needs to improve next

Data‑curious and insight‑driven, able to read between the lines of KPIs, audits, trends, and file reviews

Highly organized and energized by juggling multiple initiatives without losing sight of what matters most

Collaborative and adaptable, moving effortlessly across claims operations, technology, and enablement teams

Professional, thoughtful, and consistently aligned with AMA's values

How You'll Make an Impact

Lead end‑to‑end claims performance and transformation initiatives from problem identification through execution.

Drive change through transformation, reinforcing new behaviors and ensuring improvements stick in everyday practice. Leverage

Kaizen based LEAN principles to drive continuous process improvements and enhance operational efficiency

Organize and strengthen claims operations, aligning ownership across teams, and improving how policies, procedures, and standards are applied consistently

Create and use data, audits, and analysis to drive performance, developing KPIs and dashboards, reviewing claim files, and translating trends into clear, outcome‑focused recommendations

Enable and expand the use of digital tools and AI within claims workflows and into core claims operations to reduce manual effort, accelerate cycle time, improve documentation quality, and deliver a more transparent, responsive member journey.

Partner cross‑functionally, including with Learning & Development, to create policies, job aids, coaching tools, and solutions that reflect frontline realities and support change adoption

What You Bring to the Table

You're a change champion by nature-whether leading a project, influencing a team, or coaching peers and leaders, getting people on board is how you work, even when change is uncomfortable

Strong claims experience with exposure to Auto, Property & Casualty claims; injury and casualty experience and coaching or leadership roles are strong assets

You have a deep, practical understanding of end‑to‑end claims operations, regulatory environments, and frontline realities, with the ability to interpret legislation, policy, and guidelines into action

You're energized by using data to drive cha

Performance Specialist, Claims

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