Agent Product Manager (Enterprise)

About the role

As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break. The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve. This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity. Why This Role Is Different You won't inherit a playbook, you'll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You'll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems. How You'll Make an Impact Serve as the executive point of contact for customer deployments and long-term success Lead customer discovery to understand workflows, constraints, and success criteria Translate complex business processes into executable AI agent workflows Partner with Forward Deployed Engineers to validate assumptions and execute technically Configure, test, and release agent configurations for customer use cases Own deployment plans, timelines, risks, and stakeholder communication Lead customer kickoffs, milestone reviews, QBRs, and executive updates Proactively manage scope changes, escalations, and expectation-setting Improve and scale onboarding and deployment processes over time Travel for key customer milestones and kickoffs as needed (~25%) What Success Looks Like Customers have clearly defined, executable workflows aligned to their business reality Deployments stay on track despite ambiguity, changing requirements, or complexity Executives feel informed, confident, and trust Pallet as a long-term partner Internal teams are aligned, accountable, and coordinated around customer outcomes Deployment processes become more repeatable and scalable without sacrificing quality