Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch. Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, wire transfers, and safe deposit box entrances.
Assists customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolves concerns presented by customers.
Performs routine teller transactions and works directly with customers. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures and regulatory guidelines.
Receives and processes consumer and small business loan applications.
Assists at other branches as needed.
Customer Service & Sales
Effectively interviews and profiles new and existing customers to recommend appropriate banking products and services. Promotes the full range of deposit treasury management, and lending products and services that best meets the customer's needs.
Establishes and maintains relationships with current and potential customers in anticipation of increasing deposits and fee income from the sale of bank products.
Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently
Performs follow-up calls to new and existing customers to ensure customer satisfaction, answers any questions.
Handles complex or unusual customer correspondence relating to services or new accounts.
Cash Handling & Security
Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Reviews account completely prior to performing overrides.
Ensures all new account documentation is obtained, reviewed, and stored per bank policy.
Effectively performs responsibilities for processing and balancing ATM, daily branch balancing, and cash orders. Assists in the opening and closing of the branch, following established security procedures.
Administrative & Compliance Tasks
Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
Completes required compliance training by assigned due dates.
Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance.
Participate in monthly branch audit functions or daily review of operational reports.
Provides notary service to customers.
Travel: 0-10%
Requirements
High School Degree or GED required. Additional experience may be considered in lieu of degree .
Minimum of 2 years bank operations and sales experience required.
Notary
Benefits
Vision insurance
Additional Information
Mechanics Bank is currently searching for a Sr. Universal Banker to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.
Under general supervision independently and accurately performs the full range of new account transactions according to established procedures. Identifies and closes ethical and appropriate sales and service opportunities for Retail Banking consumer and business customers and prospects, including deposit and lending products, additional banking services and external products through approved partners according to procedure. Performs senior level transactions including, but not limited to, complex account type account opening, account maintenance, customer problem resolution and business lending package reviews. Supports teller line transactions, including cash handling and other operational duties such as approving transactions and providing dual control support within the branch as needed. Highly knowledgeable in banking products and services, as well as full compliance will all banking regulations and internal policies and procedures. Delivers excellent customer service and is a significant contributor to the branch sales performance.
Mechanicsbank · Redmond, WA