Access Management Analyst

Requirements

• Education Required:
• Bachelor's degree or equivalent experience.
• Licenses/Certifications Required:
• None
• Work Experience Required:
• 3+ years in Identity & Access Management (IAM) within an enterprise IT environment.
• 1+ years of EPIC user security and provisioning.
• 1+ years of EMR experience.
• Preferred Qualifications , Education, Licenses, Certifications, Experience, etc.:
• 3+ years of EPIC user security and provisioning.
• Epic Security certification or proficiency in Epic security tools (e.g., User Templates, Role Editor, EMP, SER).
• Certified in CompTIA+
• Knowledge, Skills, and Abilities
• This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
• Experience conducting security baselines, platform health/performance monitoring, and risk reviews for IAM controls.
• Strong working experience with Epic modules, IAM tools including automation tools for IAM tasks and identity concepts.
• Strong understanding of healthcare compliance standards.
• Excellent analytical, problem-solving, and communication skills.
• Knowledge of ITIL practices and service management tools (e.g., ServiceNow, Zendesk).
• Project management or change management experience in a healthcare IT environment.
• Ability to lead cross-functional projects and mentor junior analysts.
• Strong ability to adapt to changing needs in a fast-paced, evolving environment.
• Strong organizational and Standard Operating Procedure (SOP) documentation skills.
• Ability to work independently and in a team with strong collaboration skills.
• Essential Duties and Responsibilities
• Lifecycle & Role Engineering
• Provision and deprovision user access to Epic, eCW, and enterprise applications based on role, department, and market.
• Perform role mining and engineering to optimize RBAC (Role-Based Access Control) and ABAC (Attribute-Based Access Control) models.
• Design and enforce advanced security policies aligned with Zero Trust principles.
• Lead integration of IAM with HRIS and ERP systems for automated identity lifecycle management.
• Epic Security & Strategic IAM Support
• Configure and maintain Epic user security templates, roles, and profiles.
• Serve as IAM lead for Epic upgrade projects and cross-functional initiatives.
• Manage IAM-related deliverables in enterprise projects, including timelines and resource planning.
• Troubleshoot complex access issues and perform root cause analysis for Epic and application-specific IAM incidents.
• Multi-Market Onboarding Coordination
• Coordinate onboarding workflows across multiple markets and business units.
• Customize provisioning templates and workflows to meet compliance and operational requirements.
• Track and report onboarding metrics and SLA adherence for executive dashboards.
• Compliance & Risk Management
• Lead internal and external audit support for IAM controls under HIPAA, SOX, GDPR.
• Develop compliance dashboards and reporting for leadership.
• Conduct risk assessments and recommend mitigation strategies for IAM vulnerabilities.
• IAM Tools & Automation
• Support IAM automation initiatives and integration with Okta, SailPoint, Entra and/or other identity providers.
• Develop and maintain scripts or workflows to streamline repetitive IAM tasks.
• Monitor IAM system health and performance.
• Documentation & Knowledge Management
• Maintain up-to-date documentation for Epic security policies, IAM processes, and onboarding procedures.
• Provide training and guidance to end users and internal teams on IAM best practices.
• Create and update knowledge base articles for internal teams and end users.
• Maintain version control of workflows, issue/risk logs, and decision trackers.
• Collaboration & Communication
• Collaborate with People Team, Compliance, Security, and Application teams to ensure accurate and secure access provisioning.
• Participate in Epic upgrade cycles, testing, and validation of security settings.
• GoHealth Core Values
• GoHealth's Core Values, listed below, are essential function

Benefits

Additional Information

You're more valuable than ever - And that's just how we'll make you feel. Job Title: Access Management Analyst Department : IT Reports To: Manager, Identity and Access Management Receives Direction From: Manager, Identity and Access Management Direct Reports: None Entity: Access Clinical Partners, LLC dba GoHealth Urgent Care FLSA Status: Exempt Work Location: Remote Job Code: 711026 Job Summary The Access Management Analyst is responsible for managing user access and security within the Epic, eCW - electronic health record (EHR) system and across enterprise applications. This role ensures that access is provisioned appropriately based on job roles, regulatory requirements, and organizational policies. The Access Management Analyst will collaborate with Teams across the Company such as urgent care center teams, Operations, People, EMR, Finance and IT to maintain a secure and efficient identity and access management (IAM) framework, supporting multi-market onboarding and application-specific IAM needs.

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