Provide prompt, professional, and courteous customer service in alignment with established standards.
Accurately process a wide range of financial transactions, including the exchange of chips and cash equivalents for cash, ensuring precision at all times.
Execute all cage operations with accuracy, including establishing and verifying customer credit lines, communicating credit information, and completing pit fills and credits efficiently.
Maintain strict compliance with all internal controls, regulatory requirements, and company policies.
Perform full cage cashier functions, including marker issuance/redemption, front money deposits/withdrawals, customer incentives, and Title 31 compliance.
Process various financial services such as ticket redemptions (R/S and Fast Cash), check cashing, credit card cash advances, coupon redemption, and foreign currency transactions.
Handle additional responsibilities including wire transfers, casino credit applications, bank accountabilities, issuing rewards cards, self-redemption units, and phone inquiries.
Deliver exceptional guest service with urgency and professionalism while actively promoting player rewards programs.
Maintain accurate, confidential customer records and ensure data integrity.
Collaborate effectively with team members and cross-functional departments to support seamless operations and enhance guest satisfaction.
Communicate clearly and proactively with coworkers and management to ensure consistency and prevent issues.
Enrolling new guests as members into the loyalty program.
Answer and assist with all questions and concerns regarding promotions, offers and tier status, etc.
Maintain an advanced working knowledge of everything related to the casino loyalty program, upcoming promotions and special events, and general property information.
Adhere strictly to all Gaming Regulations
SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.
Requirements
Must be at least 21 years old.
High School Diploma or GED equivalency.
At least one year of Casino or Hospitality industry experience.
At least six months experience in banking, casino cashiering or similar currency role.
Strong written and verbal communication skills with the ability to effectively communicate in English.
IGT experience preferred.
Basic computer skills with Microsoft Office and Outlook
Ability to learn and comprehend the use of all business applications and software.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Ability to work with other employees, guests, and management to establish and maintain effecting working relationships.
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Demonstrate reliability through consistent attendance, adaptability to changing business needs, and participation in required meetings and training sessions
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodation may be made t
Dreamscaperio · Rio Las Vegas, NV