Senior Business Analyst - GDC, Standards & Strategy

About the role

The Senior Business Analyst - Global Delivery Center (GDC), Standards & Strategy plays a critical role in driving alignment, efficiency, and strategic maturity across MRI Software's Global Support organization. This role focuses on analyzing core support processes, identifying gaps and inconsistencies, and partnering with Support Enablement, Delivery, and Regional Leadership to define and operationalize global standards. The role blends analytical standards with strong communication and presentation skills, enabling leadership to make data-driven decisions and advance AI-driven strategies to improve support efficiency, customer self-service, and case outcomes. From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create t