Product Manager II, CRM

About the role

The ACLU seeks applicants for the full-time position of Product Manager in the Technology Department of the ACLU's National office in New York City. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. The ACLU's Technology team partners with departments across the ACLU to build and maintain innovative, robust, and secure digital products and technical systems that accelerate the ACLU's mission as our nationwide guardian of rights and liberties. We are a team of engineers, designers, product managers, and administrators who take pride in creating technical solutions that help raise money, get our message out in the world, mobilize our supporters, and manage our data with integrity. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

Responsibilities

• YOUR DAY TO DAY
• Collaborate with other product leaders to create and execute on the product roadmap for products that support the ACLU's nationwide fundraising program. Initially, this will involve building and maintaining custom tooling to enhance and integrate with our Fundraising CRM.
• Work closely with stakeholders to explore and identify product requirements for projects added to the tech team's roadmap. Be able to define lean minimally viable products (MVPs) that solve real problems and have measurable success metrics.
• Manage timely updates and communications about the projects and workstreams for your team, adopting the best format and channel for different stakeholder or user groups.
• Work closely with leadership to justify product roadmap decisions and overall product strategy choices. Iterate and make changes to strategy and roadmap when data or landscape changes require so.
• Help establish product-driven success metrics for projects you lead. Report back on these success metrics and convene conversations so that all members of the team understand how products are performing and what that means for the broader roadmap.
• Collaborate closely with engineers, SMEs, and others to explore problem areas and ensure designed solutions best solve well-defined problems. Have experience facilitating an inclusive product development process to ideate and execute in a healthy fashion.
• Work with the Analytics team to understand how products are performing and where further optimizations are needed. Iterate on the product roadmap for your area of ownership to ensure analytics-driven insights are being acted on.
• Be a great storyteller! Be comfortable presenting roadmaps, product requirements, usage analysis and more to leadership, team members, stakeholders and others in order to help them understand the power of product-driven development.
• FUTURE ACLU'ERS WILL
• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

Requirements

• Familiarity with CRMs, especially Salesforce and Blackbaud products (ie: NPSP, NGOC, BBCRM).
• Experience working with or managing technical vendors.
• Strong understanding of digital security, accessibility, and privacy issues
• Strong written, oral, and interpersonal communications skills and the ability to make decisions and implement projects in a team-oriented environment
• Experience in nonprofit or campaign fundraising, education, advocacy or rapid-response environments strongly preferred.
• Experience in launching successful digital products, including shaping and driving strategies for infrastructure and data management.
• Experience working on cross-functional product teams of engineers, designers and analysts to ideate, build and deploy digital products.
• Capable of writing product briefs and/or specs in order to define requirements for the design and engineering phases of product development.
• Demonstrably strong customer and stakeholder

Benefits

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