Customer Service Representative

Responsibilities

• Act as a point of contact for designated accounts, sales representatives, or account managers
• Anticipate customer needs and respond quickly and accurately
• Support sales teams with product details, pricing, and processes
• Translate customer project requirements and communicate with production facilities
• Track project status across multiple locations
• Maintain and document SOPs for customer accounts
• Receive and document customer complaints and issues
• Resolve product or service issues by identifying root causes and implementing solutions
• Monitor inventory levels and issue purchase orders as needed
• Build and maintain strong relationships with customers and internal teams
• Provide backup coverage for sales territories as needed
• Calculate pricing and shipping charges

Requirements

• Knowledge of customer service processes including estimating, order processing, and vendor coordination
• Strong written communication skills with the ability to create correspondence and documentation
• Strong verbal communication skills with the ability to present information clearly
• Effective time management and ability to prioritize multiple tasks
• Strong problem-solving and organizational skills
• Ability to perform basic math including addition, subtraction, multiplication, and division
• Proficient computer skills including Microsoft Excel, Word, Outlook, and PowerPoint
• We Would Also Prefer:
• 3+ years of customer service or customer support experience
• Associate's degree
• Experience in commercial printing or finishing
• About Taylor Corporation
• https://www.youtube.com/watch?v=pdXOC8HM-NM
• The Employer retains the right to change or assign other duties to this position.
• Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Benefits

Additional Information

Start a New Career with Us Benefits Start Day 1! Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We are passionate about our work, believe there is always a better way, and are in this for the long haul. Ready to build a career? It's time to look at Taylor. Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Your Opportunity: Taylor Print Impressions is seeking a Customer Service Representative for our Bloomington, IL facility. In this role, you will serve as a key point of contact for sales representatives, account managers, and customers while supporting order processing, communication, and issue resolution to ensure customer satisfaction and retention. Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Shift: Monday - Friday | 8:00am - 5:00pm Onsite | 5 days per week

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at taylor? Share your experience