Manager, End User Technology

Benefits

Additional Information

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community. You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive -- everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding for high performance. Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales. We are invested in your professional growth - you'll have access to free executive coaching on-demand. We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days. This Role is Tailor-Made for You Because: This individual plays a key role in ensuring end-user satisfaction and operational stability by overseeing end-user technologies to meet the organization's computing needs, while maintaining the integrity, stability, and efficiency of provided services. The position requires an on-site presence, enabling close collaboration with engineering and deskside teams for delivering effective end user support, and facilitating direct partnership with systems and security teams. Leveraging strong interpersonal skills, this person will work across departments to support end users. The ideal candidate must also possess excellent communication skills, maintain a high level of professionalism in all interactions, and effectively manage expectations to ensure a positive experience for both colleagues and end users. Their responsibilities encompass end-user engineering for laptops, desktops, VDI/VDA, SCCM, Intune, O365, as well as engineering and support functions, targeting all end users within the organization. A Day in the Life: Ensure end-user satisfaction and operational stability by overseeing end-user technologies and maintaining the integrity, stability, and efficiency of services provided across the organization. Serve as a primary contact for engineering and deskside teams, delivering effective end-user support and collaborating closely with systems and security teams to address computing needs. Leverage AI and automation tools to enhance end-user productivity, proactively detect and remediate device issues, streamline support workflows, and drive continuous improvement across the end-user computing environment. Lead the engineering of end-user solutions for laptops, desktops, VDI/VDA, SCCM, Intune, and O365, ensuring optimal performance and user experience for all employees. Develop, implement, and manage standards and best practices for corporate and retail desktop and mobile devices, including system configuration, application packaging, software distribution, and OS/iOS deployment. Support the company's mobile strategy by managing device consolidation, MDM technologies, and device certifications, ensuring secure and efficient mobile operations. Identify, evaluate, and integrate emerging technologies aligned with business requirements, and lead projects to roll out new or upgraded IT solutions across the organization. Lead engineering, implementation, and ongoing support for conference room technology (AV systems, video conferencing platforms, and collaboration tools), ensuring reliable performance and a seamless user experience across all locations. Collaborate with InfoSec to ensure device security, software patching, operating system updates, and compliance with security audit requirements. Provide engineering support and technical expertise in integrating new and existing technologies into the broader IT architecture. Lead and mentor engineering teams to deliver escalated support to L1, L2, and L3 Technology teams, including developing comprehensive documentation for both support teams an