You will have the opportunity to be part of a very special team for Live Nation's newest Canadian venue, HISTORY Ottawa. A state-of-the-art venue with a capacity of up to 2000 host ing over 180 concerts and private events annually. If you are ready to be a part of Ottawa's most memorable and historic shows, this role might be for you!
This role reports directly to HISTORY's Senior Operations Manager while overseeing the premium sales team. Responsibilities include managing a team of 10 staff, developing engaging sales and marketing incentives and strategies , and learning and operating SevenRooms , Square, and Archtics systems to maximize efficiency and profitability. The role also oversees guest and employee satisfaction, ensuring operational standards are maintained while exceeding departmental goals within Live Nation and MLSE.
Responsibilities
Responsible for training of all non-Food & Beverage show premium positions to service the VIP lounge and Premium Seat locations .
Works with the Senior Operations Manager in conjunction with MLSE to help market and sell premium seats and experiences.
Leads and manages team to execute nightly operations in the premium space.
Schedules and assigns tasks and positions on event days.
Participates in pre-shift premium operations meeting with PSS team, Operations Supervisor & F&B Manager.
Conducts all pre-shift meetings and assignments within PSS team.
Acts as main liaison between PSS and operations team.
Assists in set-up and organization and cleaning of box seating, VIP lounge, VIP entrance, and concierge stands.
Reviews box seat inventory and updates sold map prior to show and communicates properly to the team.
Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time .
Manages the VIP Premium lounge as point of contact for vendors, entertainment, etc.
Monitors all Premium locations throughout the evening , including controlling capacity in these spaces.
Directs VIP hosts to greet box seat guests after arrival and follow-up throughout the evening.
Works with Box Office Manager on ticket issues throughout show .
Assists VIP service team, as needed, with closing open tabs at night end .
Assists Security with challenging VIP clients and tables .
Attend s meetings as required with Senior Operations Manager and F&B Manager.
Works collaboratively with other departments to maximize operational efficiency while delivering a once-in-a-lifetime experience to all current and future client-based fans.
Elevates the client experience.
Accomplishes additional tasks as assigned by management .
Requirements
Must have 3 + years' experience in hospitality with a proven track record of leading a professional, efficient, high quality, service-oriented operation in a fast paced and demanding environment.
Must have excellent interpersonal/relationship building skills .
Must have supervisory, coaching and staff development experience .
Must have a strong business aptitude .
Must be Smart Serve Certified and at least 19 years of age or older .
Experience using point of sales and inventory systems; Square , S evenroom s and Archtics an asset but not required .
Have an incredible ability to thrive in a fast-paced and high-volume environment while maintaining first-class hospitality .
Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries .
French , verbal and written an asset.
Must be able to work evenings, weekends and holidays as require d .
A passion for live events and desire to ensure every Fan's experience is exceptional!
We thank all applicants for their interest, however, only those chosen for an interview will be contacted.
The expected compensation for this position in Ontario is: $25 per hour.
Physical Requirements/Work Environment
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Additional Information
Job Summary:
Who are we?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who are you?
Passionate and motivated . Driven, with an entrepreneurial spirit . Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
Live Nation · Ottawa, Canada