Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
Performance management and maintaining adherence to required standards, processes, and workflows
Follow-up and control of quality assurance
Conducting employee reviews
Maintaining project documentation and the associated tools
Planning and follow-up (reviews) of training courses for customer associates
Organising and implementation of team meetings and briefings
Preparing of required reports and presentations
Answering front line calls for a minimum period agreed
Conducting coaching sessions
Providing in-line support
Acting as contact person for violations of guidelines
Handling of Supervisor Calls
Holding a role model function in the areas of information security/data protection and occupational safety.
Our Requirements:
At least 1 year relevant experience
F luency in Italian (C1) and: French (C1) or German (C1)
Good level of English (B2+) would be considered an advantage
Customer-oriented thinking and acting
Excellent communication skills
Benefits
Food stampsAdditional medical insuranceFriendly work atmosphere and positive environmentA multinational environment, with strong ties to UK business cultureAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat we hope you'll do next:Click 'Apply now' to fill out our short application form, so that we can find out more about you.Location:Sofia ,BulgariaTime Type:Full timeContract Type:Permanent
Additional Information
We are looking for a Junior Team Leader - Training & Project Support with Italian and French/German!
Job title:
Junior Team Leader - Training & Project Support with Italian and French/German m/f/d
Job Description:
Capita · Sofia, Bulgaria