Field Service Consultant

Requirements

• Do you currently or have you in the past been an ASE certified technician?
• Do you like solving complex issues as it relates to solving vehicle issues?
• Are you known as the "person who can fix anything automotive related"?
• Are you looking for a better work life balance with no weekend work?
• The Automotive Technical Advisor key tasks are:
• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.
• Leading discussions and acting as a subject matter expert.
• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
• Interacting with the team as the quality feedback liaison.
• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing "fixed first visit" cases.
• Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.
• What We Have to Offer:
• Full-time position with benefits effective the first of the month following 30 days of employment. Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.
• Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.
• A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
• Field-related management experience is preferred.
• Must have dealership experience.
• Ideal experience required: Assistant Manager, Shop Foreman.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to effectively use MS Word, Excel, and PowerPoint.
• Ability to work independently and manage a progressive workload in a fast-paced environment.

Benefits

Additional Information

Are you looking for a new opportunity? If you have automotive technician experience in your background, then we may be looking for you.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Msxinternational? Share your experience