Chrobinson · Warsaw, PolandPrepare for this interview
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We are currently searching for a Global Forwarding Agent - Ocean Import in Warsaw, Poland. The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for complex and strategic accounts. They are a role model of global forwarding operational knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism. The GFA is a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely. They are accountable for their individually assigned shipments in addition to daily communication, reporting, and email management. They have the ability to influence the process of shipments from beginning to end and take ownership for their work. Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry. At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence Understand international shipping processes from purchase order to cargo delivery, including documentation and terminology Accurately input financial components of shipments to ensure correct customer billing Apply industry knowledge and critical thinking to adapt processes and resolve challenges Execute and coordinate shipments, ensuring compliance with customer SOPs (booking approvals, pre-alerts, filings, delivery, invoicing) Create and maintain accurate shipment data in Navisphere, ensuring integrity of INCOterms, routing, dates, and documents Facilitate Relationships Build strong customer relationships through timely communication and issue resolution Act as a key customer contact and subject matter expert, collaborating cross-functionally to identify process improvements Other Activities Monitor shipment trends, recommend technology/process improvements, and support reporting for Account Managers Ensure adherence to customer SOPs and perform additional duties as required
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