Software Consulting Engineer - Japan CX

About the role

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. The Customer Engagement & Experience role proactively collaborates across functions-including Customer Success, Sales, Support, and product and engineering teams-to ensure a unified customer experience throughout the lifecycle, effectively managing time, communications, and expectations. Serving as a technical liaison between customer environments and Cisco product teams, the role provides feedback to influence product evolution and ensure compatibility with real-world use cases. In Solution Delivery & Technical Execution, this position is responsible for designing, deploying, optimizing, migrating, and troubleshooting software-based solutions that extend or enhance Cisco products for seamless integration with customer environments and third-party systems. It serves as a focal point for proactive problem resolution, offers timely support across Cisco and third-party technologies, and leverages deep software engineering expertise-including scripting, middleware development, and CI/CD pipelines-to automate deployments, streamline operations, and drive innovation in customer engagements. The role also develops and reviews technical deliverables to support customer engagements, enabling knowledge transfer and long-term customer self-sufficiency, while leveraging AI and automation to enhance delivery efficiency, innovation, and customer outcomes. Additionally, in Strategic & Market Insight, the role develops vertical market expertise to better translate customer business needs into technical solutions and builds understanding of vendor and competitor products that work alongside Cisco solutions to ensure interoperability and optimization. For Innovation & Intellectual Capital, the role builds and maintains reusable software tools, APIs, and automation frameworks to support scalable delivery and accelerate time-to-value for customers, while contributing to digital intellectual capital by documenting software solutions, sharing best practices, and mentoring peers in software delivery excellence.

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