Support standard order processing procedure while working with customized made to order equipment as well as a subset of products. Specialized equipment processing will also involve interaction with drafting, engineering and 3 rd party modifiers
Process change orders by following the change order process and guidelines
Communicate effectively and professionally with internal and external customers
Field incoming calls to deal with mitigation of delays within production, shipping and delivery of products. Also deals with short shipments, damages and product defects
Assure effective and efficient handling of calls and timely processing of orders
Act as the primary customer contact regarding pricing, shipping and negotiation of order scheduling as well as c oordinat ing specialized delivery requirements
Manage the freight claims process
Handle various special projects as assigned
Requirements
High School Diploma or GED
1-2 years of customer service experience
Superior customer service focus
Basic computer knowledge, Outlook, Word, Excel experience
Knowledge of applied HVAC equipment
Experience with any of the following: Oracle, Salesforce, Ops, Vision Explorer, AHU Database, FPA Database, Agile
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
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If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Benefits
Dental insuranceVision insurance401(k)
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is hiring an Order Management Specialist I ! This position works in a high performing, customer-oriented team environment to support ma d e-to-order manufactured equipment for a national network of direct sales offices. He or She builds strong business relationships with the sales office as well as quality, cost and delivery (QCD) operations personnel to provide end-to-end management of incoming orders. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Hybrid - Plymouth MN (Typically 1 day in office, 4 days from home per week)
Daikinapplied · Plymouth, MN 55441