As the M Lounge Concierge, you are the heart of the club lounge experience. You are the first face many of our most valued guests see when they arrive, and the person they come to when they need something handled, whether that is a dinner reservation across town, transportation to the airport, insider knowledge about the best local attractions, or simply someone who makes them feel like a priority.
You will also play an important role in the food and beverage side of the lounge, ensuring that everything presented to guests meets our quality and presentation standards, that the space is always clean, well-organized, and inviting, and that every detail reflects the level of care our guests expect from a world-class property.
This position also offers a real pathway for career growth within our organization.
Responsibilities
Greeting and welcoming every guest who enters the M Lounge with a warm, sincere, and professional demeanor that immediately makes them feel at home
Serving as the primary resource for guests on everything related to their stay, including hotel services, local dining and entertainment recommendations, sightseeing opportunities, and tour arrangements
Coordinating transportation needs for guests including car services, rideshares, and other arrangements
Staying fully informed of all daily functions, VIP arrivals, special events, and anything else taking place at or related to the hotel
Ensuring the food and beverage offerings in the club lounge are consistently high quality, beautifully presented, and maintained according to brand and company standards throughout the day
Coordinating and supporting special events and special projects as assigned by management
Assisting guests with any concerns or issues related to hotel services, taking ownership of the situation and following through until the guest is satisfied
Maintaining full working knowledge of the front desk computer system and all relevant operational tools
Using proper two-way radio etiquette when communicating with othe
Benefits
Health insuranceFlexible schedule
Additional Information
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado's second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you're ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
M Lounge Concierge | Marriott Colorado Springs
Some people are natural connectors. They walk into a room and immediately make everyone in it feel like they belong there. They remember details, anticipate needs, and have a genuine gift for making people feel like their experience is the most important thing happening in that moment. If that sounds like you, we have been looking for you.
We are looking for a highly motivated, people-first M Lounge Concierge to join our Food and Beverage team at the Marriott Colorado Springs. This is not a role for someone who is just looking to answer questions and point people in the right direction. This is a role for someone who wants to be the reason a guest's stay goes from good to genuinely unforgettable.
Benchmark · Colorado Springs Marriott