Oracle OPERA Systems Administrator

Responsibilities

• PMS Administration & Support
• Administer, configure, and maintain OPERA PMS environments across managed and franchise properties
• Serve as the primary escalation point for OPERA-related issues, ensuring timely resolution and root cause analysis
• Manage user access, roles, permissions, and security configurations in alignment with IT policies
• Monitor system performance, availability, and data integrity
• Standardization & Process Improvement
• Drive standardization of OPERA configurations, templates, and operating procedures across the portfolio
• Identify inconsistencies across properties and implement scalable solutions to reduce variation
• Develop and maintain SOPs, configuration guides, and knowledge base documentation
• Partner with leadership to improve franchise onboarding and offboarding processes, reducing friction and variability
• Integrations & Ecosystem Management
• Support and coordinate integrations between OPERA and adjacent systems (CRS, POS, CRM, revenue management, payment platforms, etc.)
• Collaborate with internal architecture and integration teams to ensure stable data flow and system interoperability
• Troubleshoot interface issues and coordinate with vendors to resolve defects and improve performance
• Vendor & Stakeholder Collaboration
• Act as the liaison with Oracle Hospitality and third-party vendors for OPERA-related matters
• Manage vendor tickets, escalations, and service delivery expectations
• Build strong relationships with property-level stakeholders, franchisees, and corporate teams
• Provide guidance and influence on PMS-related decisions, including upgrades, enhancements, and support model
• Implementations & Upgrades
• Support new hotel onboarding, conversions, and system implementations involving OPERA PMS
• Participate in OPERA Cloud migration planning and execution
• Assist in defining deployment standards, cutover strategies, and post-go-live support models
• Ensure data readiness and configuration alignment during transitions
• Training & Enablement
• Provide training and support to property teams and internal users on OPERA functionality and best practices
• Develop training materials and facilitate sessions for new system features or process changes
• Act as a trusted advisor to operations teams on how to best leverage OPERA capabilities

Requirements

• Required
• 4-7+ years of hands-on experience administering or supporting Oracle OPERA PMS including implementations, installations, migrations and accelerators
• Hands-on experience with OPERA integrations (OHIP, OXI, IFC)
• Experience with OPERA reporting and analytics tools
• Strong understanding of hotel operations, including front desk, reservations, housekeeping, and night audit
• Experience supporting PMS integrations and troubleshooting interface issues
• Demonstrated ability to manage multiple properties or a multi-site hospitality environment
• Strong problem-solving skills with the ability to diagnose and resolve complex system issues
• Preferred
• Familiarity with related hospitality systems (POS, CRS, CRM, RMS, payment systems)
• Working knowledge of networking, virtual environments and additional PMS systems
• Experience working in a franchise or mixed ownership model environ

Additional Information

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Oracle OPERA Property Management System (PMS) Administrator is responsible for the configuration, support, optimization, and lifecycle management of OPERA PMS across Sonesta's managed and franchise hotel portfolio. This role serves as the technical and functional subject matter expert for OPERA (both Oracle OPERA PMS and OPERA Cloud), ensuring system stability, standardized deployment, and alignment with Sonesta's hospitality technology strategy. This individual will play a key role in driving consistency across properties, improving onboarding and offboarding processes for franchise hotels, and partnering closely with vendors, property teams, and internal stakeholders to enhance the PMS ecosystem and its integrations. This individual combines technical expertise with operational insight, focusing on improving hotel business processes through system optimization. The Administrator plays a key role in delivering reliable system performance, resolving complex technical issues, and implementing enhancements that drive value for hotel teams, owners, and guests. This is a hybrid role requiring three days per week in the office, based in either Newton, MA, or Orlando, FL. Job Description

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at reitmr? Share your experience