Partner Success Manager

Responsibilities

• Drive the onboarding process for roughly 10 new partners per week, ensuring 85% of them are fully set up and protected within 16 days.
• Partner closely with Account Managers to identify accounts with low license deployment and proactively reach out to offer training and resources, and specific deployment plays to drive broader adoption.
• Conduct post action check-ins with partners following security incidents to ensure they have the support they need and understand how to prevent future issues, while translating these stories into proof of value for their end clients.
• Coordinate with Technical Sales and Support to resolve specific hurdles that stand in the way of a partner's successful deployment.
• Help the renewal process by ensuring partners are seeing maximum value from the platform long before their contract ends.
• Track onboarding gaps and partner feedback to help us build a more seamless, repeatable experience for every business we protect, and feed those insights back into the team.
• What You Bring To The Team:
• 3+ years of experience in a customer success, account coordination, or enablement role.
• A natural ability to follow processes while bringing high energy and a positive vibe to partner calls every day.
• Strong organizational skills and a knack for managing multiple moving parts without breaking a sweat.
• A collaborative mindset that allows you to work seamlessly across internal sales and account management teams.
• A drive to hit measurable goals and a deep personal ownership of the partner experience.
• Experience working within the MSP (Managed Service Provider) ecosystem and Cybersecurity experience is a huge plus.
• Exposure to supporting customers or partners on basic rollout plans (who to start with, how to position the offering).

Benefits

Additional Information

Reports to: Vice President, Partner and Customer Account Management Location: Remote US Compensation Range: $72,000 base salary and $18,000 commission plus equity What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That's why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

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