Lead complex requirements gathering and facilitate structured stakeholder workshops
Analyse customer contact drivers and identify underlying systemic issues
Map and redesign end-to-end customer journeys, improving efficiency and experience
Work closely with data teams to validate pain points and quantify impact
Develop structured delivery plans, ensuring progress is tracked and outcomes achieved
Support prioritisation of initiatives and contribute to business case development
Drive disciplined change implementation across onboarding and servicing processes
Document requirements and solutions clearly, ensuring traceability and governance alignment
Key Skills and Experience Required
Strong experience within Corporate Banking or Mid-Market Banking environments
Proven ability to analyse customer journeys, service pain points, and contact drivers
Experience delivering contact reduction strategies and measurable process improvements
Strong stakeholder management skills with the ability to influence at senior levels
Demonstrable track record of structured delivery planning and progress tracking
Strong documentation capability and structured analytical thinking
Clear process improvement mindset with a "change brain" approach
Ability to combine big-picture transformation thinking with disciplined execution
Why Join Albany Beck?
Opportunity to support Finance transformation within a Private Wealth environment
Join a consultancy delivering high-impact, enterprise-scale change
Work across cross-functional teams in a fast-paced, Agile programme setting
Access to long-term career development and varied project exposure
Additional Information
Senior Business Analyst
Company: Albany Beck
Location: Glasgow (Hybrid)
Engagement: Permanent
Client Industry: Corporate Banking
About Albany Beck
Albany Beck is a Management Consultancy focused on delivering specialist transformation solutions to Financial Services clients. We combine deep industry expertise with modern delivery practices, enabling clients to scale effectively while offering meaningful, long-term career development for our people. Joining Albany Beck means being part of a consultancy committed to learning, professional growth, and delivering exceptional client outcomes.
Role Overview
We are looking to hire an experienced Senior Business Analyst to join our Change & Transformation Practice, with an immediate deployment opportunity onsite with one of our globally recognised Corporate Banking clients, based in Glasgow. This will be to support strategic onboarding and customer experience change initiatives within Corporate and Mid-Market Banking. These roles focus on improving customer journeys, reducing avoidable contact, and addressing systemic drivers behind service inefficiencies. The successful candidates will combine strong delivery discipline with deep stakeholder credibility and a structured, process-led mindset. This is a high-visibility role requiring individuals who can confidently navigate senior stakeholders while driving tangible, measurable improvement outcomes.
Efinancialcareers · Glasgow, UK