Flexential · Collegeville, PAPrepare for this interview
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Job Description: As part of the Inside Sale team, the Customer Development Advisor is responsible to proactively manage customer programs through new opportunity identification, upsell and cross-sell execution to enable growth. This account management-oriented position will focus on customer loyalty by providing solutions to meet customer needs while uncovering and selling new opportunities for additional service signings and quota attainment. This phone-based position manages relationships and acts in an advisory role for an assigned set of Flexential's customers to help them solve business challenges and position for new and incremental services. Key Responsibilities and Essential Job Functions: Builds and maintains customer relationships by actively listening to understand the organizational business objectives and goals. Ensures frequent communication and to keep customer educated on emerging industry trends related to customers' IT management needs. Responsible for key account selling opportunities, including responses to RFPs, conducting competitive research and knowledge of Flexential's product offerings. Partners with Customer Success team to help facilitate resolution of any customer issues that are roadblocks to customers experience. Responsible for meeting or exceeding monthly bookings/signings quotas for assigned book of business by following defined sales process. Tracking and management of customer activity and forecasting using Salesforce.com. Conduct analysis such as customer needs analysis, service gap analysis, and compliance assessments. Manages to key activity metrics, including outbound calls, proactive emails, scheduled meetings and inbound lead follow-up for assigned accounts. Responsible for maintaining reports on lead generation activity and other quantifiable sales and marketing objective measurements. Manage both internal and external relationships. Perform other duties as required and assigned. Required Qualifications: 1 - 2 years sales experience in technology sales. Excellent phone and written communication skills. Strong work ethic and enthusiasm to work with a team. Self-starter with decision making skills, thinking in broad terms, considering the impact of entire organization. Familiar with Microsoft Office (Word, Excel and PowerPoint); Salesforce.com, Discover.org, a plus Experience with or desire to learn more about colocation, cloud and other product offerings. Ability to demonstrate and maintain sales processes. Enjoys working in a collaborative, positive, fast-paced team environment. Ability to partner, influence and negotiate. Possess general business acumen.
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