Monitor associate performance to ensure the minimum expectation of 6 patients per hour is met.
Track collection performance regularly to remain on pace for the monthly goal
Provide immediate coaching and follow-up for associates who are not meeting expectations.
Complete all assigned leadership tasks daily without repeated reminders.
Lead by example through punctuality, professionalism, accountability, and consistent follow-through.
Requirements
Experience in Patient Access, registration, insurance verification, or hospital admitting operations
Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes
Strong organizational, problem-solving, and time management skills
Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment
Strong verbal and written communication skills
Ability to coach staff, reinforce expectations, and support operational compliance
Experience with systems such as Entri, Compass, EMPI , or similar patient access applications preferred
For this US-based position, the base pay range is $20.48 - $27.54 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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To learn more, visit: R1RCM.com
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Benefits
Health insurance
Additional Information
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
The Patient Access Team Lead - Inpatient Verification is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.
Location: 1500 Red River St, Austin, TX 78701
Shift: Full Time: Monday-Friday 10:30AM-7PM
R1rcm · Austin, TX